Frequently Asked Questions
Please see below a list of our most frequently asked questions. Can't find what you'looking for, no problem, please feel free to contact us or email us at firstname.lastname@example.org and we'll be more than happy to help.
- How do I make payment?
There are a couple of ways to make payment for your order. Our website accepts most major debit and credit cards via Opayo. At checkout you will be taken to their secure payment system for payment. Alternatively at checkout you also have the option to process your order using our finance scheme with Payl8r. More information on this scheme is available here Buy Now. Pay Later.
Please note we accept American Express card payments.
- Do you accept bank transfer?
Yes we can accept bank transfer. Please contact us directly at email@example.com for our bank account information.
- Are my details safe?
Yes. We have SSL certificate which protects your information. Through SagePay you have 3D Secure authentication.
- Can I collect my item and pay on collection?
Yes this service is available by appointment only. Please contact us at firstname.lastname@example.org or by calling 07940 457490.
- How long after paying will my order be dispatched?
The dispatch timings vary depending on how busy we are. Your email order confirmation always advises you of this. Here is an example of the information you receive on your confirmation email.
IMPORTANT INFORMATION ABOUT DELIVERY AND TIMINGS. PLEASE READ CAREFULLY:
As the manufacturer, your part(s) will take 4-6 weeks to reach you from the time of order. If you have ordered a painted item please allow 12-16 weeks to receive your part(s). These timings are for guidance only and where an order is for multiple parts the length of time may be longer. Any order that has a Carbon Fibre element to it will be a minimum of 6 weeks due to the manufacturing times involved (this excludes any limited edition S-RR50 range).
Shipping within the UK is generally on an express next working day delivery service. Larger items that do not qualify for this service will be on a 48-hour delivery. International shipping varies from country to country.
You will receive confirmation of your dispatch, complete with tracking number from the courier, at the time of shipping.
- Please remember we are the manufacturer of all available products and the designer/manufacturer of our own range of Delta products. We always manufacture to order and do not carry stock of any products.
- Do I receive a shipping discount if I order more than one item?
Yes, we offer combined shipping if you order more than one item. The price of this varies on the volumetric weight which is the physical size of the box and delivery location. We will always endeavour to pack more than one item together at no additional cost, but please email email@example.com to confirm an accurate shipping fee.
- Can I pay for the item when it is delivered?
No, payment must be made at the point of order unless collection has been agreed and arranged.
- Will I be charged a customs fee?
For all exports outside of the UK the normal customs process applies thereby a duty is charged to all exports outside the UK. It is the person or business’s legal obligation to make payment of this customs fee. We have no control over the customs duties within each country nor can we provide any information with regards to any applicable custom fees. For further information please contact your local customs department.
- What if my item arrives damaged?
Whilst we take every precaution to ensure our shipments arrive safely we are aware that damage can occur from time to time. Whilst each carrier works slightly differently what is most important is signing for the goods as damaged. To sign for the goods as damaged all that is required is a quick check of the box. If there are any signs of crushing/crumpling or open tears visible on the box please sign for it as damaged. The goods inside may be absolutely fine but we know that courier drivers cannot wait for you to check inside the box. By signing for the goods as damaged ensure we can raise a claim if needed. Signing for a delivery without checking the box means you are receiving the goods in good condition. This is when a damage claim is not possible. If your parcel is left in a secure location and you are unable to check or sign at the point of delivery and there is damage evident please immediately take photos and email them to us at firstname.lastname@example.org. We have 24 hours to report a damaged item. Information supplied after this time can no longer be used and a damage claim not possible. Upon receipt of your information we will take care of everything else for you and keep you informed of what happens next. If you choose to accept the damaged goods and/or fit them to your car, we can no longer exchange or accept a return on these parts. If a local company can repair the goods for you full evidence will be required in the form of invoice or receipt before any partial refund can be given. If an invoice / receipt cannot be provided then we may issue a credit note for use against a further purchase. Failure to follow this guidance/process removes responsibility from Carlton Motor Sport Ltd T/A DeltaStyling.
- Do I have to sign for my parcel?
If you are in to receive your parcel then it must be signed for. Due to recent concerns with COVID we are aware that courier drivers will leave a parcel in a secure location in line with social distancing policy. If your parcel is left in a secure location the driver will sign for you to say it has been delivered. We have access to proof of signatures and a full tracking service using GPS to be able to confirm exactly where a parcel has been left.
- Is my parcel trackable?
Yes. It is your responsibility to track your parcel. You will receive your tracking information from our couriers once collected from us. If there appears to be any issue whilst the parcel is on route to you, please let us know and we will be happy to speak with the courier and help in any way we can.
- Dispatching parcels
You will receive a tracking number on the day of dispatch direct from the courier. Please track this on the appropriate website (www.parcelforce.com, www.fedex.com, www.ups.com, www.dhl.com or www.tnt.com ) to monitor the progress of delivery. Tracking information is available from the following morning of dispatch.
- Why have I received a code e.g. #03CH2 or POA when trying to check out for an international country?
We provide individual accurate shipping quotes for any international country. Please contact us directly for a shipping quote at email@example.com. If you are happy with the quote we will then add this to our website for you.
- Can I organise my own shipping?
We will consider this at the request of the buyer. In these circumstances there will be a small fee for the packaging and preparation of any documentation. Please contact us directly.
- Is parcel insurance available? Yes. Simply select parcel insurance at checkout.
Returns & Refunds
- I’ve changed my mind. Can I return my order/cancel my order?
Yes, under the Consumer Contract Regulations you have 14 days from the point of order to cancel and return the goods to us if these have already been dispatached to you. Please see our returns/exchanges policy in the terms and conditions section of our website for full details.
- How do I send my item back to you?
We can request a return for you via the courier. Return fees are paid by the buyer unless the shipment has arrived damaged.
- How long does it take to receive my refund?
On receipt of the returned goods or request for cancellation, refunds are given within 14 business working days.
- How well do Fiberglass parts fit?
All the products we make are guaranteed to fit. Sometimes it is the simplest thing preventing the perfect fit. We have a dedicated 24 hour fitting helpline available 7 days a week to help with any fitting queries (+44) 7940 457490. The technicians answering the helpline have over 35 years individual experience in fitting fiberglass products.
- How strong is fiberglass?
Fiberglass is a strong material. Put into context fiberglass is used in the manufacturing of complete cars and boats amongst other products. We use high quality fiberglass materials at each stage of the manufacturing process. We manufacture using the latest laminating techniques and take pride in producing parts of the highest structural integrity.
- Are fixings included?
We supply fixings where we deem it necessary to attach the part to your car i.e. where you don’t need to use the existing fittings located on your vehicle.
- Does fiberglass have any warranty?
We give 12 months warranty with our parts, however accidental damage or ill fitted parts are not covered by our warranty. Any damage occurring through incorrect painting and fitting is not covered.