Please see below a list of our most frequently asked questions. Can't find what you'looking for, no problem, please feel free to contact us or email us at email@example.com and we'll be more than happy to help.
- I haven’t got a PayPal account, how do I make payment?
We accept most major debit and credit cards and can take payment over the telephone by calling 07940 401425 / 07429 256039.
Please note we don’t accept American Express card payments.
- Do you accept bank transfer?
Yes we can accept bank transfer. Please contact us directly at firstname.lastname@example.org for our bank account information.
- Are my details safe?
Yes. We have SSL certificate which protects your information. Through PayPal you also have buyer and seller protection.
- Can I collect my item and pay on collection?
Yes this service is available by appointment only. Please contact us at email@example.com or by calling 07940 401425 / 07429 256039.
- How does the pay in instalments work?
It's very simple, you pay the required amount shown in the basket, through PayPal, when placing your order. PayPal will then advise you of the further 3 instalment amounts and when they will be due. The instalments will automatically be taken from your PayPal account as advised.
- Do I receive a discount if I order more than one item?
Yes, we offer combined shipping if you order more than one item. The price of this varies on the volumetric weight and delivery location. We will always endeavour to pack more than one item together at no additional cost, but please email on firstname.lastname@example.org to confirm our shipping fee.
- How long after paying will my order be dispatched?
We aim to ship within 3 working days following receipt of payment of your order.
- Can I pay for the item when it is delivered?
No, payment must be made at the point of order unless collection has been agreed and arranged.
- Why am I being charged a customs fee?
Customs is a duty charged to all exports outside the EU. It is the person or business’s legal obligation to make payment of this customs fee. We have no control over the customs duties within each country. For further information please contact your local customs department.
- What if my item arrives damaged?
Whilst we take every precaution to ensure our shipments arrive safely we are aware that damage can occur from time to time. If you have the opportunity to sign for the parcel as damaged with the delivery driver at the time of delivery please do so. In the event this isn’t possible all we ask is that you inform us on the same day, take photos and email them to us at email@example.com. We will take care of everything else for you and keep you informed of what happens next.
- Can I change my delivery address?
As a strict rule we only ship to the address of the registered card holder or PayPal address. This is to protect both us and you from any potential fraudulent activity.
- Do I have to sign for my parcel?
Yes, all our goods are sent fully insured and therefore require a signature as proof of delivery.
- Is my parcel trackable?
Yes. It is your responsibility to track your parcel. If there appears to be any issue whilst the parcel is on route to you, please let us know and we will be happy to speak with the courier and help in any way we can.
- Dispatching parcels
You will receive a tracking number on the day of dispatch. Please track this on the appropriate website (www.parcelforce.com or www.fedex.com) to monitor the progress of delivery. Tracking information is available from the following morning of dispatch.
- My shipping country isn’t available
If your country is not showing please contact us directly for a shipping quote at firstname.lastname@example.org.
- Can I organise my own shipping?
We will consider this at the request of the buyer. In these circumstances there will be a small fee for the packaging and preparation of any documentation. Please contact us directly.
Returns & Refunds
- I’ve changed my mind. Can I return my order/cancel my order?
Yes, under the Consumer Contract Regulations you have 14 days from the point of order to cancel and return the goods to us if these have already been dispatached to you. Please see our returns/exchanges policy in the terms and conditions section of our website for full details.
- How do I send my item back to you?
We use Parcelforce and FedEx who will be happy to assist. Return fees are paid by the buyer.
- How long does it take to receive my refund?
On receipt of the returned goods or request for cancellation, refunds are given within 14 days.
- How well do Fiberglass parts fit?
All the products we make are guaranteed to fit. Sometimes it is the simplest thing preventing the perfect fit. We have a dedicated 24 hour fitting helpline available 7 days a week to help with any fitting queries (+44) 7940 457490. The technicians answering the helpline have over 35 years individual experience in fitting fiberglass products.
- How strong is fiberglass?
Fiberglass is a strong material. Put into context fiberglass is used in the manufacturing of complete cars and boats amongst other products. We use high quality fiberglass materials at each stage of the manufacturing process. We manufacture using the latest laminating techniques and take pride in producing parts of the highest structural integrity.
- Are fixings included?
We supply fixings where we deem it necessary to attach the part to your car i.e. where you don’t need to use the existing fittings located on your vehicle.
- Does fiberglass have any warranty?
We give 12 months warranty with our parts, however accidental damage or ill fitted parts are not covered by our warranty. Any damage occurring through incorrect painting and fitting is not covered.